Water Authorities

Are you receiving threatening letters from your local water authority regarding backflow testing? Or maybe you are planning your budget and need to get testing scheduled. Whatever you may be facing, chances are we can help!. We understand the critical role that water authorities play in ensuring the safety and quality of our water supply. Water authorities are responsible for managing and maintaining water distribution systems, and part of their mandate involves monitoring backflow prevention to safeguard public health.

What is a backflow anyways? Backflow occurs when water flows in the opposite direction, potentially allowing contaminants to enter the drinking water supply. To prevent this, water authorities require regular backflow testing to ensure that backflow prevention devices are functioning correctly.

Working closely with water authorities, Integrity Fire plays a vital role in assisting properties and businesses in achieving compliance with backflow prevention regulations. Our team of experts works hand-in-hand with the authority to test, maintain, and improve your backflow prevention assemblies, ensuring compliance and public safety.

The process typically involves scheduled backflow testing, where certified technicians inspect and test the backflow prevention devices on a property. Integrity Fire acts as a liaison between the water authority and the property owner, coordinating the testing process and ensuring compliance.

Once the backflow testing is completed, Integrity Fire notifies the water authority as well as the customer of the test results. Clear communication is crucial in this process, and we work diligently to ensure that property owners receive prompt and accurate information regarding their compliance status. Our goal is to provide comprehensive support and guidance, helping property owners understand the results and any necessary actions required to maintain compliance.

Our digital reporting system sets us apart in the industry. Leveraging advanced technology, we generate detailed, digital reports that accurately capture the results of backflow testing. These reports are securely transmitted to the water authority, ensuring swift delivery and eliminating delays associated with traditional paper-based methods. Our digital reports not only enhance efficiency but also improve accuracy, minimizing the risk of errors and ensuring that the information provided to the authority is reliable and consistent.

In addition to our proficiency in expedited reporting, Integrity Fire is well-versed in various portals used by water authorities, including BSI (Backflow Tracking System Integration). Our team of experts is constantly adapting to the evolving digital landscape of the industry, staying up to date with the latest technologies and requirements. This expertise allows us to seamlessly navigate different portals, ensuring smooth communication and compliance with the specific systems utilized by each water authority.

Integrity Fire is your trusted partner in backflow compliance, offering not only accurate and expedited reporting but also comprehensive support in understanding and meeting regulatory requirements. Our commitment to efficiency, accuracy, and staying ahead of the digital curve sets us apart as industry leaders. Contact us today to learn more about how our services can streamline your backflow compliance process and help you maintain a safe and compliant water supply.

Here are some useful links for Backflow education for select major cities:

Why am I receiving a shutoff letter?

There are several scenarios for this, but a few of the common ones are listed below:

  1. “I already got my devices tested; what gives?” Water Authorities typically send letters via mail around the first of the month to notify customers that their devices are either coming due for inspection or past due. Often, these letters float around in the mail system for weeks before they are delivered. Chances are, if you just got your assemblies tested, you are compliant, and these letters can be disregarded. We want to caution tho, do NOT assume you are in the safe zone. Reach out to the water authority to verify.

  2. An assembly was inoperable, inaccessible, or in the case of an irrigation assembly, shut off for the winter. We can often work with the water authority to grant an extension instead of disrupting your water supply. As long as the notice letter is acknowledged and you have reached out to Integrity, we can utilize our strong relationships with your water authority to get back on track.

  3. “My vendor did not find all the assemblies being tracked by the water authority .”Here is where the Integrity Fire advantage comes into play. Before we arrive onsite at a property, we will contact the water authority to get a complete list of assemblies they are showing onsite—no more multiple trips out to your location with extraneous charges. We have a very high success rate at finding and completing all testing required with one go.

There are many factors as to why you may receive a letter. We recommend contacting us immediately to get you moving on with your responsibilities. Below are some tips to help avoid receiving a letter:

Regular Backflow Testing

Device Maintenance

Compliance Monitoring

Engage Professional Services

Timely Response

Keep in mind, though, that no matter how diligent you are, you may still receive a letter. Please don’t panic; we can get you squared away. You can significantly reduce the likelihood of receiving a backflow shutoff letter by prioritizing backflow prevention, engaging professional services, and promptly addressing deficiencies. Ensuring compliance helps avoid disruptions in your water service and protects the Integrity and safety of the overall water supply.